Cancellation Policy

At Blanca Air Pistol we strive to assist our customers to the best of our abilities, which is why we have implemented a flexible cancellation policy.

However, it is important to note the following guidelines regarding cancellations:

  1. Cancellation requests will not be accepted if the orders have already been communicated to the customers and the shipping process has been initiated.
  2. Orders placed under the Same Day Delivery category are not eligible for cancellation.
  3. Cancellations are not entertained for products that have been obtained on special occasions or offers. These are limited occasion offers, and therefore, cancellations are not possible.

We understand that circumstances may arise where you need to cancel an order, and we will do our best to accommodate such requests as long as they meet the above criteria.

  1. In the event of a dispatch delay caused by stock unavailability, customers have the option to request a refund if they prefer not to wait for the communicated timelines. We understand the importance of timely delivery and apologize for any inconvenience caused.

Please be aware that occasional system errors or data updation timelines may result in an incorrect availability status being displayed. While we strive to minimize such occurrences, we acknowledge their possibility.

If you encounter a situation where your order is delayed due to stock unavailability and you wish to proceed with a refund instead of waiting, kindly contact our customer support team. They will assist you promptly and ensure a smooth refund process.

Product Pricing

  • While we take utmost care to ensure accurate labelling of products, occasional errors in data entry and updates may occur. Therefore, we reserve the right to cancel an order if a transaction was processed with an incorrect price. In such rare cases, we will provide a full refund for the amount received from the customer.
  • Prices are subject to change without prior notice. The prices displayed on our web platform are in Indian Rupees. For international transactions, the applicable exchange rate and charges will be determined by the respective bank. Any concerns or disputes related to exchange rates or bank charges should be addressed directly with the issuing bank or payment institution.
  • All orders are acknowledged at the current pricing, and we will invoice at the price in effect when we receive the payment and generate an invoice.
  • Our products are subject to Goods and Services Tax (GST) in India.

Security:

  • Transactions conducted on our website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption, utilizing a 1024-bit process. This ensures that any information you provide during the transaction is sent through a secure and encrypted channel, safeguarding it against unauthorized access.
  • We do not store credit card or debit card information as it is collected directly by our authorized payment gateway. Our payment gateway complies with the regulations and requirements of various banks, institutions, and payment franchises it is associated with.
  • If you discover any security vulnerabilities affecting our products, please report them to sales@blancaairpistol.co.in

Out of Stock Situations:

  • Our aim is to ensure that all products listed on our platform are available in stock for dispatch to the buyer. However, if any product is unavailable for any reason, we will contact you within 2 business days. We will provide options such as exchanging the product, delaying the order, or cancelling it, based on your convenience.

Delivery of Products:

  • Purchases are shipped from our own warehouses or third-party warehouses, stores, or offices located at various points in India. Our goal is to deliver the products to you within 7-10 business days from the receipt of your order and payment, depending on the delivery address. Please note that customers residing in remote areas, interiors, or highway regions may experience challenges or delays in delivery. In such cases, we may opt for alternative delivery partners or, based on our past experience, decide to cancel your order and initiate a refund. Refunds will be processed once we receive the product back from the delivery partner if it has not been delivered.
  • Order deliveries will be carried out by our own staff, third-party courier and logistics companies, or Postal Services, usually between 11:00am and 5:00 pm from Monday to Saturday. Government post will be closed on alternate Saturdays.
  • Goods will require a signature upon delivery. We cannot be held responsible for goods signed by a person other than the one who placed the order at the specified delivery address.
  • As the transactions are authorized by the cardholder, we do not take responsibility for incorrect addresses provided during the order placement.
  • We are not liable for any damage to products after delivery.
  • Any claims for shortages or damages must be reported to our customer service on the day of delivery using the “Contact Us” page on the web store. Additionally, the shortage of goods / damaged goods should be noted and signed on the Proof of Delivery copy, which must be returned to the delivery person. Always take a picture of the Proof of Delivery receipt / Docket / Lorry Receipt after you write the note on the actual shortages or/and damages
  • If your order has been marked as “Delivered” on the tracker but has not been received, please notify us within 24 hours. Failure to do so may impact our ability to process your request.

Delivery Charges:

  • Shipping and handling rates may vary depending on factors such as product type, packaging, size, volume, and other considerations. The shipping and handling charges will be provided at the time of checkout, allowing customers to review them before making payments.
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